Week In Review
Ladder Shared With Us Some Advice From Oprah on Meetings…
“In the US alone, Americans attend 11 million formal business meetings each day. That means that every meeting better be important, and the meeting agenda should be clear and simply stated.”
Oprah Winfrey Starts Every Meeting With These Same 3 Sentences
According to Inc. To Be an Effective Leader You Need To Avoid Certain Mistakes…
“The last thing the world needs is another bad leader making costly mistakes. It’s bad for people and their health, it’s bad for customers and it’s bad for business”
6 Mistakes You Will Never See Smart Leaders Make Twice
The Harvard Business Review Listed Some Good…and Bad…Phrases to Use in Customer Service…
“It is now clear, according to our research and that of others, that some of the time-honored truths of customer service interactions fail to hold up to scientific scrutiny. You can, for example, say “sorry” to a customer too many times. Even if you’re a member of the company’s team, it is often better to say “I” than “we.” And not every piece of communication needs to be perfect; sometimes, a few mistakes produces a better result than flawlessness.”
The Words and Phrases to Use – and to Avoid – When Talking to Customers
Latest Blogs from Spirit HR
Excellence in Action: How Spirit HR Achieves Near-Perfect NPS Scores
At Spirit HR, excellence isn’t just a goal—it’s the foundation of everything we do. Under the leadership of our President & COO, Marilyn Conyer, we’ve built a culture that drives exceptional service, reflected in our near-perfect Net Promoter Scores (NPS). In a...
Spirit HR CEO Elected As Chairman of The Board of ESAC
Spirit HR is proud to announce that CEO and Founder, Dale Hageman, has been elected as Chairman of the Board for the Employer Services Assurance Corporation (ESAC). This prestigious appointment highlights Dale’s longstanding commitment to excellence in the HR industry...
Spirit HR Adds New VP of Technology, Billy Miller
We’re excited to announce the newest addition to our leadership team—Billy Miller, who joins Spirit HR as our Vice President of Technology! With an impressive track record of leveraging technology to drive business efficiency and innovation, Billy brings invaluable...
