Need a little weekend reading? Each Friday we will be posting a Week in Review round up of posts from the week.
“Every time a customer contacts you, you have a choice: be like everyone else, or exceed their expectations and leave a lasting impression that turns them into raving fans.”
9 Secrets to Having World Class Customer Service
“Never be distracted by the source of an idea. Employees at every level have good ideas. Assuming an entry-level employee’s input is worthless is just as foolish as assuming your VP of sales always has great ideas.”
“Never tell me the odds”
10 Star Wars Quotes That All Entrepreneurs Should Take to Heart