Need a little weekend reading? Each Friday we will be posting a Week in Review round up of posts from the week.
“Every time a customer contacts you, you have a choice: be like everyone else, or exceed their expectations and leave a lasting impression that turns them into raving fans.”
9 Secrets to Having World Class Customer Service
“Never be distracted by the source of an idea. Employees at every level have good ideas. Assuming an entry-level employee’s input is worthless is just as foolish as assuming your VP of sales always has great ideas.”
If You Say Yes to Any of These 5 Questions, Science Says You Definitely Make Smarter Decisions Than Average
“Never tell me the odds”
10 Star Wars Quotes That All Entrepreneurs Should Take to Heart