Week In Review
Entrepreneur Posted a Great Article on Customer Service
“A lot of companies are under the delusion that they’re providing excellent customer service when they actually are not. A Customer Service Benchmark report revealed that while 80 percent of businesses it contacted believed they offered excellent customer service, only 8 percent of their customers agreed that that was true.”
Ladders Gave a Few Suggestions on Phrases to Stop Saying to Sound and Feel More Confident at Work
“However, introversion at work and having trouble outwardly communicating your thoughts and feelings in a healthy way can cause challenges in your career, because that typically means it’s hard to confidently perform in front of colleagues and supervisors – and it also causes unnecessary awkwardness!”
Forbes Listed Top Ten Ways to Improve Engagement, Customer and Employee Retention and Profitability
“…leadership and culture drive engagement – and senior leaders should be as accountable as direct supervisors – but only two-fifths of the respondents said their senior leaders prioritize engagement.”
Latest Blogs from Spirit HR
According to Forbes, 32.6 million Americans will be working remotely by 2025. In addition to enjoying significantly lower overhead, employers are now in a prime position to widen their talent pool and leverage a more robust, productive and collaborative workforce by...
Onboarding is an essential aspect of preparing new employees for success. A good onboarding process can make the difference between an employee who will work with your company for less than a year and one who not only stays with the company but is actively motivated...
In recent years, diversity and inclusion (D&I) has become a central focus for leaders across all industries. Diversity in a professional sense refers to the variety of backgrounds, experiences and perspectives that employees bring to the workplace. Inclusion is...