Week In Review
Entrepreneur Posted a Great Article on Customer Service
“A lot of companies are under the delusion that they’re providing excellent customer service when they actually are not. A Customer Service Benchmark report revealed that while 80 percent of businesses it contacted believed they offered excellent customer service, only 8 percent of their customers agreed that that was true.”
Ladders Gave a Few Suggestions on Phrases to Stop Saying to Sound and Feel More Confident at Work
“However, introversion at work and having trouble outwardly communicating your thoughts and feelings in a healthy way can cause challenges in your career, because that typically means it’s hard to confidently perform in front of colleagues and supervisors – and it also causes unnecessary awkwardness!”
Forbes Listed Top Ten Ways to Improve Engagement, Customer and Employee Retention and Profitability
“…leadership and culture drive engagement – and senior leaders should be as accountable as direct supervisors – but only two-fifths of the respondents said their senior leaders prioritize engagement.”
Latest Blogs from Spirit HR
The federal E-Verify program has been around in some form since 1996, and it’s only getting bigger. With Florida joining the program earlier this year, around half of all states now require E-Verify participation in some way. Enrolling in the program isn’t difficult,...
Navigating the complexities of HR management can be a daunting task for businesses, especially when streamlining operations and optimizing costs are crucial for success. Outsourcing your HR functions can be a game-changer, providing the breathing room you need as a...
Health and safety are two terms that can seem tedious concerning the workplace, but ignoring them and the standards they entail could result in injury, illness or even death. Prevention and preparation are integral to a safe, happy and compliant organization. Here are...